Responsible Gaming at Birdspin Casino
Birdspin Casino, operated by Fionex Holding LTD under Anjouan licence ALSI-202409044-FI2, provides a set of player protection tools designed to keep gambling within healthy limits. These controls are built into every account and can be set or adjusted at any time through your account settings — no support contact needed. Gambling is entertainment. If it begins to feel like a financial obligation or a source of stress, the tools below and the UK support organisations listed further down this page are there to help.
Player Protection Tools
All tools below are available under Account Settings → Responsible Gaming on the Birdspin Casino site.
| Tool | What It Does | Takes Effect |
|---|---|---|
| Deposit Limits | Caps the amount you can deposit per day, week or month | Immediately on setting; increases delayed 24 h |
| Loss Limits | Stops play once net losses in a period reach your threshold | Immediately on setting |
| Session Time Reminders | Notifies you after a set period of continuous play | Immediately on setting |
| Reality Check | Displays time spent and session spend at timed intervals during play | Immediately on setting |
| Cooling-Off Period | Suspends your account for 24 hours, 7 days or 30 days | Immediately; cannot be reversed during the period |
| Self-Exclusion | Closes your account for a minimum of 6 months | Immediately; contact support to request |
Reducing a deposit or loss limit applies at once. Requesting an increase triggers a 24-hour delay — a deliberate feature that prevents impulsive decisions made during a session. Cooling-off periods and self-exclusion cannot be reversed once activated.
Signs That Gambling May Be Becoming a Problem
Problem gambling develops gradually. These patterns are recognised warning signs:
- Chasing losses — continuing to play to recover money already lost
- Spending more than planned, or more than you can afford
- Borrowing money or selling assets to fund gambling
- Gambling affecting sleep, work performance or close relationships
- Feeling anxious, irritable or restless when not able to gamble
- Concealing gambling activity from family or friends
- Using gambling to cope with stress, boredom or difficult emotions
Recognising one or more of these signs is reason enough to activate the account tools above or contact a support organisation. Early help is more effective than waiting.
UK Support Organisations
The organisations below are independent from Birdspin Casino. All services listed are free.
| Organisation | Contact | Service |
|---|---|---|
| GamCare | 0808 8020 133 (free, 24/7) | Helpline, live chat, counselling referrals |
| BeGambleAware | begambleaware.org | Self-assessment tools, advice and local referrals |
| Gamblers Anonymous UK | gamblersanonymous.org.uk | Peer support groups across the UK |
| Gordon Moody | gordonmoody.org.uk | Residential treatment and therapy programmes |
GamCare's helpline on 0808 8020 133 is free from all UK landlines and mobile networks, every day of the year including bank holidays. Calls are confidential.
Underage Gambling
Birdspin Casino is for players aged 18 and over only. Age verification is applied at registration and may be repeated before a withdrawal is processed. If you share a device with someone under 18, parental control software can block access to gambling sites. Gamban (gamban.com) provides device-level filtering across desktop, iOS and Android.
Note on GAMSTOP
Birdspin Casino operates under an Anjouan licence and is not a member of the GAMSTOP national self-exclusion scheme, which covers UK Gambling Commission-licensed operators. If you want to exclude yourself from UKGC-licensed sites at the same time, register separately with GAMSTOP at gamstop.co.uk. Using both the Birdspin self-exclusion and GAMSTOP together provides the broadest coverage.
How to Request Self-Exclusion
To self-exclude from Birdspin Casino, navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact support via live chat or at [email protected]. Self-exclusion closes your account for a minimum of 6 months. During the period you will not be able to log in, deposit or receive marketing communications from Birdspin.