Privacy Policy
This Privacy Policy explains how Birdspin Casino collects, uses, stores and shares personal data when you use birdspin.com. The site is operated by Fionex Holding LTD (registration number 15771), headquartered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, under Anjouan Gaming Board licence ALSI-202409044-FI2. By registering an account, you acknowledge that you have read this policy.
1. What Data We Collect
Data you provide directly:
- Full name, date of birth and residential address
- Email address ([email protected] is used for player communications)
- Government-issued photo ID and proof of address (for KYC verification)
- Payment method details — card numbers are handled by our payment processor and not stored by Fionex Holding LTD
- Account preferences and communication settings
Data collected automatically:
- IP address and device identifiers
- Browser type, operating system and screen resolution
- Pages visited, session duration and click patterns
- Transaction history and gameplay activity (game logs, wagering records)
- Cookie data — see Section 5
2. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Account registration and identity verification (KYC) | Contract performance |
| Processing deposits and withdrawals | Contract performance |
| Anti-money laundering compliance (3x deposit turnover rule; ALSI licence obligation) | Legal obligation |
| Responsible gaming monitoring | Legal obligation / Legitimate interest |
| Customer support via live chat and [email protected] | Contract performance |
| Marketing communications (opted-in players only) | Consent |
| Platform analytics and improvement | Legitimate interest |
3. Data Sharing
Fionex Holding LTD does not sell your personal data. We share it only where necessary:
- Payment processors — Visa, Mastercard, Skrill, Neteller, Paysafecard, Jeton and crypto partners to authorise and settle transactions
- Identity verification providers — to complete KYC checks required under licence ALSI-202409044-FI2
- Game software providers — limited technical data required to run certified RNG games (Pragmatic Play, NetEnt, Evolution and others)
- Anjouan Gaming Board — transaction and account data as required by licence obligations
- Fraud prevention services — to detect and prevent financial crime and AML violations
Payment processing for some regions is handled through Heighten Services LTD (Cyprus), adding an additional layer of EU-standard financial oversight. All processors are contractually bound to handle data securely and use it only for specified purposes.
4. Data Retention
Account data is retained for as long as your account is active and for a minimum of five years after closure, in compliance with AML requirements under the Anjouan licence. Transaction records are kept for seven years. Marketing data is removed promptly when you withdraw consent.
5. Cookies
Birdspin Casino uses cookies to operate the site, remember preferences and measure platform use. The categories and purposes of cookies we use are detailed in our Cookie Policy. You can manage preferences through the consent banner on your first visit or at any time via your browser settings.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of data held about you
- Correction — ask us to correct inaccurate or incomplete data
- Erasure — request deletion where we no longer have a legal basis to retain it
- Restriction — limit processing in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interest
- Withdraw consent — opt out of marketing at any time via account settings or by contacting support
Submit requests to [email protected]. We will respond within 30 days. Identity verification may be required. You also have the right to complain to the relevant data protection authority in your jurisdiction.
7. Security
Birdspin Casino uses 256-bit SSL encryption for all data transmissions. Access to personal data within Fionex Holding LTD is restricted to staff who require it for their role. Two-factor authentication is available for player accounts and is recommended. Regular security audits cover both internal systems and third-party integrations.
8. Changes to This Policy
Fionex Holding LTD may update this Privacy Policy when practices or legal requirements change. Material updates will be communicated via your registered email address or a notice on the Birdspin site. Continued use of the platform after changes are published constitutes acceptance of the revised policy.
9. Contact
For data-related queries, contact Birdspin Casino at [email protected] or via the live chat function on the site. For complaints about data handling, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.